Returns and warranty

Does a lamp look different than you expected? You can return it. Below is a brief summary of how that works. You can find the full legal text in our return policy.

14-day cooling-off period

As a consumer, you have a fourteen-day cooling-off period for online purchases, starting from the day after you received the order. Within that period, you can indicate that you wish to cancel the purchase without giving any reason. After that, you have another fourteen days to actually return the product.

How to register a return

Send an email to info@interior-lighting.eu with your name, your order number, which items it concerns, and the date you received them. We will provide you with the return instructions and the correct return address.

Do not send anything back without those instructions. The address on the shipping box is not always the return address, and it is difficult for us to track a package that arrives at the wrong location.

Trying out the product is allowed

You are allowed to unpack and examine a fixture just as you would in a store: hold it, inspect the finish, or hold it up next to your table to check the size. If you go further than that, for example by installing it and using it, any depreciation in value may be at your expense.

Return the product as complete as possible, with the included parts and the manual, and well-packaged. The original box is convenient but not mandatory; the lack of it will not cost you your right of withdrawal.

Return costs

The costs for the return shipment are yours, unless a product was delivered damaged, defective, or incorrectly. In that case, we will cover the reasonable return costs.

Refund

After a valid withdrawal, we will refund the full amount, including the shipping costs of the original standard delivery. If you chose a more expensive delivery method, the excess will not be reimbursed. We will refund within fourteen days of your notification, using the same payment method you used for the purchase. We may wait to refund until we have received the product or until you have provided proof that you have sent it back.

Received damaged or defective

Please contact us as soon as possible and include photos of the product, the packaging, and the damage. Depending on the situation, we will arrange for repair, replacement, or a refund. Your legal rights regarding a defective product remain in effect, even if the cooling-off period has long since passed.

Warranty

All fixtures come with a two-year warranty. This is separate from your legal rights: a product must do what you can reasonably expect from it, and if a defect occurs within that period, we will find a solution. Damage due to incorrect installation, misuse, or modifications to the fixture is not covered.

A light source that you ordered with a fixture is a consumable item. If it breaks prematurely, let us know and we will take a look.

Exchanging

We do not have a separate exchange procedure. If you would like a different model or color, please return the first item according to the steps above and order the desired item again. In practice, this is the fastest way.

Business and custom orders

The right of withdrawal applies to consumers. If you are ordering on behalf of a company, or if it concerns a project delivery or custom-made lighting, different conditions may apply. We will agree upon those with you in advance.